1. Who takes responsibility for my child?

Oxford Education and Service is responsible for guardianship and to provide your child with our guardian service whether your son/daughter is in school or staying with a host family. You can contact our Director, Dr. Helen Wu, at any time. The guardian services cover student's term time but don't cover student’s Christmas, Easter and summer holiday period. During term time, the school has responsibility for day-to-day care. Host families take over responsibility for day-to-day care whilst your child is staying with them at times when the school is closed.

2. Who does my child stay with during the exeat weekend and half-term?

Oxford Education and Service will arrange a host family for your child in London, Oxford and other cities. The cost of host family stays is payable by parents.

3.What happen in an emergency?

You and your child will be given our 24- hour emergency contact number before coming to the UK. It will be answered by our staff on duty. He/She will deal with your child’s problem immediately and make necessary contact with the relevant parties (e.g., school/ host family/ hospital/police) to solve the problem. You will be informed the progress until the matter is solved.

4.How will my child get from airport to school/ host family and vice versus?

We can arrange your child’s travel within the UK. In most cases, airport transfers at beginning and the end of the term can be booked through the school. If not, we can source licensed taxi – the drivers with DBS to take your child to and from the airport/ host family.

5.How often will you meet my child?

Our staff will meet your child on the day he/she arrives in the UK or at later dates at least once each term. We can also arrange a visit to your child at your request. In addition, we always keep in regular contact with our students as well as the school and our host families.

6.What’s your cancellation policy

The agreement lasts for one year, namely three terms, and will be automatically renewed with the validity till student goes into university. The first year’s agreement will come into effect upon your child’s arrival in the UK. Within the period of the first year’s agreement, the guardianship fee and registration fee cannot be refunded even if parents give written notice to withdraw the child from guardianship. If the guardianship is needed to terminate after the first year by parents, the parents should give a full term’s written notice to withdraw the child from guardianship. Any refunds due will be considered as long as the notice periods observed.